FAQ

Check for answers to many FAQ below:

Do You Have a Retail Location?

Not at this time. However we do many community events and trade shows.

What Forms Of Payment Do You Take?

Visa, Master Card, Discover, American Express Credit/Debit Cards. Our website Uses GEO Trust Secure SSL. We also we offer PayPal secure online processing.

What Are Your Shipping Rates?

All orders are shipped via USPS with delivery confirmation (within the US). USPS Priority shipping costs are determined by the amount of purchase.

Do You Ship Internationally?

No, but you can email us for a quote if you would like. We have shipped to Australia and Canada.

When Will My Order Arrive?

Orders are shipped within 24 hours or 48 hours at the latest.

Depending on your selected shipping method, your package will arrive 2-3 days on west coast 2-4 on east coast.

No shipping on these holidays:

  • Easter Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve
  • New Years Day

What is Your Return Policy?

Please contact us if you need help with sizing as we only offer returns on damaged or defective items within 20 days of purchase. To receive a full refund, returned items must be unused and in the original packaging. $ 5.00 re-stocking fee on all returns.

Sales are final on clearance items.

Keeping Your Purchased Items Clean

Although many of our products are made from machine washable materials, some of our collars have L.E.D. lights with batteries. To clean a collar or leash, hand wash in cold water with a mild detergent. Lay flat to dry. Some printed designs may fade with time. Some woven designs may fray if exposed to excessive scratching. Dog Wetsuits rinse off with clean water and hang dry only.

How Safe is My Information?

We use a Secure SSL from Geo Trust. Look for the green bar in the browser and at the bottom of the page!

We appreciate your business and are committed to protect your personal information, which is why we have one of the safest online e-commerce websites in the industry, guaranteed!

We do not distribute your personal information to third parties for any purpose.